The FirstOntario Arts Centre Milton offers a variety of arts programs, shows and events, as well as exhibits in our state-of-the-art gallery space. Before you arrive, check out our hours of operation and make travel arrangements.
Frequently Asked Questions:
Accessibility
The FirstOntario Arts Centre Milton welcomes visitors of all abilities. We work to ensure that our programs and facilities are accessible. From accessible parking to caption services, we can accommodate a variety of accessibility needs.
Are your theatres accessible? |
| Yes, we offer wheelchair accessible seating. Please contact the box office directly or when booking on-line look for seats in row B, J and K which have accessible icons highlighted for the Mattamy Theatre and the MinMaxx accessible seating can be found in row AA and look for accessible icons there as well. |
Are assisted listening headsets available at your theatre? |
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Yes, our Mattamy Theatre is equipped with assisted listening systems for the benefit of quests who are hard of hearing. These are available to borrow free of charge and are assigned at the coat check. |
Ticketing
How can I purchase a ticket? |
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At this time, we have reduced box office hours; however, you can purchase all tickets online as well. |
Do I have to buy tickets in advance, or can I buy them when I come to the theatre? |
| There is no requirement that you purchase advance tickets, but it is recommended, as many performances sell out well in advance. You may purchase tickets at the box office right up until show time, provided seats are still available. |
Are there discounts for children, students or seniors? |
| Most performances offered through our website do not have senior/adult/student/child pricing, there is just one general price. |
Are children allowed in the theatre? |
| Children older than one should be able to sit quietly in their own seat throughout a performance; if your child is unable to do so, and creates a disturbance you will be asked to leave the theatre. Parents are reminded, unless a show specifically designed “for the whole family” most performances are intended as adult entertainment and may not be enjoyed or suitable for children. If you are in doubt about bringing a child to a particular performance please ask before buying tickets. |
Does my child need a ticket? Can they sit on my lap? |
| Both Fire Code and theatre insurance policies require everyone in the theatre audience regardless of age to have a ticket. This allows for an accurate account of how many patrons are in the audience. For those children under the age of one, please go to the box office to get a babes in arms pass (free of charge) however this allows us to track how many little people we have in the audience. |
What happens if I lose my ticket? |
| Not to worry! We can locate your ticket on line by your name and reprint the ticket or send to your email so you can have a copy electronically. |
Can I join a mailing list to receive updates on new shows and events? |
| Yes, you can sign up as an “Encore Member” and receive all of the latest news from the FirstOntario Arts Centre Milton. |
At the Theatre
How early must I arrive before the show? |
| We suggest you arrive at least (30) thirty minutes prior to the show start time. |
What happens if I am late? |
| All performances begin promptly as scheduled, and there are no refunds for latecomers. Latecomers will be admitted only at a suitable break in the performance. If you are late it may not be possible to seat you until the intermission; if the performance has no intermission, you may not be admitted at all. Latecomers may watch the show on the monitors located in the lobby. |
What should I wear to the theatre? |
| There is no formal dress code enforced in our theatres. Most of the people you will see in the audience will be dressed “business casual”. |
Be a good neighbour/scent policy |
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We are committed to ensuring the enjoyment of all patrons. In consideration of those in the audience who may have allergies or chemical sensitivities, please refrain from wearing cologne, perfume or other scented products. If you are experiencing an allergic reaction due to your seating location, please contact the Duty Supervisor about the possibility of being relocated. |
Do you have a coat check? |
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Yes, we have a coat check available. It is free of charge, however we do ask for a donation which goes back to the Arts Centre. |
I need a booster seat. Where do I get one? |
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Booster seats are available at the coat check on a first-come, first serve basis. You will be required to provide your seat number to book. |
Can I leave the theatre and come back? |
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If you leave your seat during the performance, you will be re-seated at a suitable break in the performance, which may not be until intermission. |
Can I bring my own food and drinks inside the venue? |
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Outside food and drinks are not permitted in the theatre. Concession is open pre-show and during intermission times. Cold beverages purchased may be consumed in the theatre |
Can I take pictures of the show? |
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No, photo’s, sound or image-recordings are strictly forbidden when it comes to performances in the theatre. Not only is it a potential safety hazard for performers, it is a violation of intellectual property copyright laws. |
Can I text or tweet during the show? |
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So as to not disturb others, please refrain from tweeting and texting during the show. When the show commences your device must be turned off. We do encourage patrons to tweet us, post show and during intermission to share your experience! |
Ticket terms and conditions
All ticket sales are final upon purchase.
Prices include HST. All artists, programs and shows may be rescheduled, changed or cancelled without notice. Terms and conditions are subject to change.
